Return & Refund Policy

Return Window

You have 30 days from the date of delivery to initiate a return for most standard catalog items. To be eligible for a return, your item must be in resalable condition, unused,unassembled, and kept in its original packaging.

Non-Returnable Items

Certain custom or hygienic products are excluded from returns:

• Custom-built or customized furniture pieces made to order.
• Clearance merchandise, floor samples, and final sale items.
• Mattresses, pillows, and bedding accessories due to sanitary health standards.
• Furniture items that have been assembled or altered post-delivery.

How to Initiate a Return

To start a return, please submit a request through our Returns Portal or email support@furniturefromfactory.com with your order number.

Return Freight & Restocking

Unless an item arrives damaged or defective, return shipping costs are the customer's responsibility. For large furniture items, we coordinate pickup through our carrier partners and deduct the return freight cost from your final refund.

Damaged or Defective Deliveries

If your furniture arrives damaged, notify us within 48 hours. We arrange a complimentary repair, replacement, or full refund at zero extra cost to you.

Refund Timeline

Once returned items are inspected at our facility, approved refunds process back to your original payment method within 7–10 business days.