Furniture From Factory
Returns & Exchanges
30-day hassle-free returns on eligible items
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Start a Return
Enter your order number from the confirmation email and the shipping postal code to locate your order.
Return Window
30 Days
From delivery date for standard catalog items in original condition.
Processing Time
24–48 Hours
Our team reviews requests and coordinates return logistics.
Refund Timeline
7–10 Business Days
After item inspection, refund goes to your original payment method.
Non-Returnable Items
- Custom-built or made-to-order furniture
- Clearance, floor samples & final sale items
- Assembled or altered furniture post-delivery
- Mattresses, pillows & bedding accessories