Shipping & Delivery FAQs
Shipping methods, charges, and optional services are determined for each order using the destination, product size and weight, and carrier availability. Review the final amount at checkout or in your written quote.
Most in-stock orders are processed within 2-4 business days. Processing times for custom or made-to-order furniture vary and are shown on the product page or confirmed in the written quote. A tracking confirmation is sent after the order ships.
Parcel delivery for smaller items typically takes 3-7 business days after dispatch. Threshold freight delivery for larger furniture typically takes 7-14 business days after dispatch and arrives at the first dry area of the home. Carrier schedules and destination conditions can affect these estimates.
Shipping is not free on every order. Charges are calculated from the destination, item dimensions, weight, and available carrier service. Promotional free shipping applies only to eligible orders, so review the amount displayed at checkout or provided in a written quote.
White-glove delivery is an optional upgrade that may include room-of-choice placement, unboxing, assembly, and packaging removal. Availability and charges depend on the destination, product, and carrier and must be confirmed at checkout or in a written quote.
The shipping method depends on the item's size, weight, destination, and available carrier service. Smaller items may use parcel delivery, while larger furniture generally uses threshold freight. The applicable method is shown at checkout or confirmed in the order quote.
A tracking confirmation is sent after the order ships. Tracking events, delivery appointments, and available delivery preferences depend on the carrier and service assigned to the order.
Inspect the furniture at delivery, note visible transit damage on the delivery receipt when possible, and contact support@furniturefromfactory.com within 48 hours with the order number and photos. For verified transit damage, Furniture From Factory arranges a repair, replacement, or refund without charging return freight.
International shipping availability, delivery method, timing, import duties, taxes, customs handling, and whether a quote is duty-paid depend on the destination and products. Contact sales@furniturefromfactory.com with the delivery address and items to receive a written quote before ordering.
See the complete, current terms in our Shipping & Delivery Policy.