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FFF – Furniture From Factory Home

Privacy Policy

Effective January 27, 2025

At FFF, we are committed to your privacy. This policy describes the information we collect, how we use it, and your rights and choices. By using any of our websites or mobile applications or those of our affiliated brands, or sharing your information with us, you are accepting and consenting to the practices described in this Privacy Policy. Please remember that your use of the Website is also subject to our Terms of Use.

This policy only applies if you interact with us as a consumer. If you are a job applicant or former employee and a resident of California, please see the section below regarding “Your Rights and Choices,” as well as our Job Applicant Privacy Notice, which was made available to you during the application process. If you are a FFF associate, please see the separate Associate Privacy Policy that has been made available to you. If you are a Canadian resident, please review our Canadian Privacy Policy to learn more about our privacy practices that apply to you.

Overview

In this section, we provide a brief overview regarding the types of information we collect, how we use it, whether we sell it, and how long we keep it. We provide more detail in the sections that follow.

Categories & Types of Information We Collect

Identifiers: First and last name, email address, mailing address, ZIP code, phone number.
Geolocation Data: General location based on IP address; more precise location if you connect to store Wi-Fi or opt for curbside pickup.
Financial Information: Credit card, debit card, and bank account information.
Demographic Information: Information about your household, dwelling, gender, age range, and income range.
Audio or Visual Information: Customer service audio recordings and store security video.
Internet or Electronic Activity: IP address, browser type, and interactions with our Website and digital chat tools.
Commercial Information: History of products or services purchased, considered, or saved.

Sources of Information We Collect

Directly from You: We collect identifiers like contact and shipping information provided directly during purchase or account setup.
Third Parties and Partners: We collect demographic data from authorized verification partners and logistics service providers.
Passive Collection: Technical parameters collected via security tools, standard cookies, and performance analytics.

How We Use Your Information

Order Fulfillment: To process transactions, complete shipping, and send order notifications.
Service Delivery: To power features like Gift Registry, Custom Orders, and Trade Accounts.
Customer Support: To assist with inquiries via live chat, email, or phone.

How We Share, Disclose, or Sell Your Information

We share information strictly with fulfillment logistics partners, secure payment processors, and fraud prevention vendors required to complete your transactions.

Your Rights & Choices

You have the right to request access to your personal data, request corrections, opt-out of marketing communications, or request account deletion by contacting our privacy team.

How Long We Keep Your Information

We retain personal data only as long as required for order processing, warranty services, legal tax compliance, and administrative record keeping.

Notice of Financial Incentive

Discounts or special promotions provided in exchange for newsletter signup are subject to voluntary opt-in and can be revoked at any time.

Protecting Children’s Privacy

Our products and services are intended for adult buyers. We do not knowingly collect personal data from children under 16 years of age.

Social Media & User Generated Content

Public reviews or photos shared on social media channels tagging our brand may be featured with credit according to community guidelines.

Interactive Services Consent and Disclaimers

Chat transcripts and support interaction logs are used solely for customer service quality assurance and inquiry resolution.

Dispute Resolution & Arbitration Agreement

Any claims or disputes regarding site usage or purchases shall be resolved through binding arbitration in accordance with standard commercial rules.

Privacy Policy Updates

We update this policy periodically to reflect changes in regulatory requirements or business practices. Revised effective dates will be posted at the top of this page.

Questions?

If you have any questions or concerns regarding our privacy practices, please contact our support team at sales@furniturefromfactory.com or call us at +91 83024 49394.