Contact Us
Our Office
46, 1st, near Paliwal Hospital,
Roop Nagar, Bhadu Market,
Jodhpur, Rajasthan 342001
India
Customer Support
Business Hours
- Monday - Saturday10:00 AM - 7:00 PM
- SundayClosed
* Note: Our office is located in Jodhpur (IST). Responses may take up to 24 hours during peak periods.
Frequently Asked Questions
How do I track my order from India to the USA?
Once your handcrafted furniture leaves our Jodhpur factory, we provide a global tracking number. You can monitor your shipment's progress through our website's 'Order Tracking' page, from the Indian port to your doorstep anywhere in the USA.
What is the delivery time for custom furniture?
Custom-made solid wood furniture typically takes 8-12 weeks from design approval to delivery. This includes handcrafted construction in Jodhpur (4-6 weeks) and international freight plus local US delivery (4-6 weeks).
Do you handle customs and duties?
Yes, Furniture From Factory handles all international export documentation and US import customs. Most orders are delivered 'DDP' (Delivered Duty Paid) to the USA, meaning no hidden fees for our customers.
Is white-glove delivery available in my state?
Absolutely. We offer white-glove delivery service to all 50 US states. This includes professional unboxing, room-of-choice placement, and debris removal.