These answers summarize the current eligibility, freight, damage, and refund terms. The published Return & Refund Policy controls if an order-specific term differs.
Need to initiate a return?
Submit the order number and return details through the Returns Portal.
A return for most eligible standard catalog items may be initiated within 30 days of delivery. The item must be unused, unassembled, in resalable condition, and kept in its original packaging.
Custom-built, customized, and made-to-order furniture is excluded from standard returns and exchanges. If a custom item arrives damaged or defective, contact support with the order details and photos so a repair, replacement, or refund can be arranged under the published policy.
Unless an item arrives damaged or defective, the customer is responsible for return shipping costs. For large furniture, Furniture From Factory can coordinate pickup through a carrier and deduct the return freight cost from the final refund.
Submit a request through the Returns Portal or email support@furniturefromfactory.com with the order number. The request must be initiated within the applicable 30-day window for an eligible standard catalog item.
Custom or customized furniture, clearance merchandise, floor samples, final-sale items, mattresses, pillows, bedding accessories, and furniture assembled or altered after delivery are not eligible for a standard return.
Contact support@furniturefromfactory.com within 48 hours with the order number and photos of the damage or defect. For a verified damaged or defective delivery, Furniture From Factory arranges a repair, replacement, or refund without charging return freight.
After the returned item is received and inspected, an approved refund is processed to the original payment method within 7-10 business days.