Question 1

Why is Jodhpur famous for furniture manufacturing?

Accepted Answer

Jodhpur, Rajasthan, is a long-established furniture-production centre with woodworking workshops, material suppliers, finishers, exporters, and skilled craftspeople. A city's reputation does not establish the quality of an individual product, so compare the stated materials, construction, finish, and seller terms for the piece you are considering.

Question 2

Is Jodhpur furniture made from solid wood or engineered wood?

Accepted Answer

Jodhpur manufacturers use many materials, and construction varies by product. Furniture From Factory's catalog includes designs using woods such as mango, sheesham, teak, and acacia, but other materials may also be present. Check the individual product's Materials and Specifications sections and request written confirmation when material composition matters.

Question 3

How does kiln-drying prevent solid wood from warping or cracking?

Accepted Answer

Controlled drying reduces timber moisture before construction and can improve stability, but it does not make solid wood immune to seasonal movement, cracking, or warping. Ask whether the timber for the selected product was moisture-checked and follow its placement and care instructions after delivery.

Question 4

What joinery techniques are used in your factory?

Accepted Answer

Joinery depends on the product, load, material, and component. A design may use fitted wood joints, mechanical fasteners, adhesives, or a combination. Review the product specifications or ask for construction details instead of assuming one technique is used throughout the catalog.

Question 5

Are the finishes and paints used on your furniture non-toxic?

Accepted Answer

Finish chemistry and certifications vary. If you require a specific lead, VOC, food-contact, child-safety, or regional compliance standard, ask for documentation for the exact finish and product before ordering. Do not infer a certification from a general finish name.

Question 6

Can I customize the dimensions of a furniture piece?

Accepted Answer

Custom dimensions may be available for eligible products when the requested size is structurally and logistically feasible. Send the product link, dimensions, quantity, and destination to sales@furniturefromfactory.com for written confirmation and a quotation.

Question 7

What wood species can I choose for my custom furniture?

Accepted Answer

Available wood species depend on the design, dimensions, sourcing, finish, destination, and intended use. Tell the design team which appearance and performance characteristics matter to you; the written custom quote will identify the material that can be supplied for that order.

Question 8

Can I choose a custom finish or paint color?

Accepted Answer

Custom stains or painted colours may be available for eligible products. Colour matching varies by material, finish system, and reference sample, so the approved colour or sample and any natural variation should be recorded in the written specification.

Question 9

How long does custom furniture take to manufacture and deliver?

Accepted Answer

Custom production and delivery timing depends on the approved design, materials, quantity, current production schedule, destination, freight method, and customs. The written quotation provides the current estimate; it is not a guaranteed delivery date unless the order terms expressly say so.

Question 10

Do you offer fabric and leather swatches?

Accepted Answer

Samples may be available for selected upholstery and finishes. Availability, quantity, charge, delivery country, and whether a sample is representative of natural variation must be confirmed with the design team before dispatch.

Question 11

How are international shipping charges and duties determined?

Accepted Answer

International shipping availability, carrier service, timing, import duties, taxes, and customs charges depend on the destination, products, and written quote. Contact sales@furniturefromfactory.com with the delivery address and items before ordering.

Question 12

What is white-glove delivery, and is it available?

Accepted Answer

White-glove delivery is an optional upgrade that may include room-of-choice placement, unboxing, assembly, and packaging removal. Availability and charges depend on the destination, product, and carrier, so they must be confirmed at checkout or in a written quote.

Question 13

How long do processing and delivery take?

Accepted Answer

Most in-stock orders are processed within 2-4 business days. After dispatch, parcel delivery typically takes 3-7 business days, while threshold freight for larger furniture typically takes 7-14 business days. Product-specific or custom-order timing may vary.

Question 14

How are shipping charges calculated?

Accepted Answer

Shipping charges are calculated for the destination, item dimensions, weight, and available carrier service. Free shipping applies only when an order qualifies for a stated promotion; review the amount at checkout or in your written quote.

Question 15

How do I track my order after dispatch?

Accepted Answer

A tracking confirmation is sent after the order ships. The tracking events and delivery-scheduling process shown depend on the carrier and service used for the order.

Question 16

Can I return custom-made furniture?

Accepted Answer

Custom and made-to-order furniture is excluded from standard returns and exchanges. If a custom item arrives damaged or defective, contact support with the order details and photos so a repair, replacement, or refund can be arranged under the published policy.

Question 17

What happens if my furniture arrives damaged?

Accepted Answer

Note visible damage on the delivery receipt when possible and contact support within 48 hours with the order number and photos. For verified transit damage or defects, Furniture From Factory arranges a repair, replacement, or refund without charging return freight.

Question 18

What is the return window for standard catalog items?

Accepted Answer

A return for most eligible standard catalog items may be initiated within 30 days of delivery. The item must be unused, unassembled, in resalable condition, and kept in its original packaging. The customer pays return freight unless the item arrived damaged or defective.

Question 19

Do you offer discounts for interior designers and architects?

Accepted Answer

The published Trade Program advertises 20% off eligible full-price catalog items with no minimum purchase for approved professionals. Eligibility, product exclusions, custom pricing, available files, and project support are confirmed under the current program terms.

Question 20

How do I apply for a trade account?

Accepted Answer

Apply on furniturefromfactory.com/trade-program and provide the business and project information requested by the form. The team may request supporting professional or business documentation before approving trade access.

Factory FAQ Hub