Question 1

Why is Jodhpur famous for furniture manufacturing?

Accepted Answer

Jodhpur (known as the Blue City of Rajasthan, India) is a historic hub of woodworking and craftsmanship dating back over 400 years. The city has a deep ecosystem of skilled artisans, specialized wood seasoning facilities, and custom manufacturers. Today, it is one of the world's largest exporters of handcrafted solid hardwood furniture, renowned for combining traditional joinery techniques with premium hardwoods.

Question 2

Is Jodhpur furniture made from solid wood or engineered wood?

Accepted Answer

At Furniture From Factory, every piece is made from 100% solid hardwood. We never use MDF, particle board, plywood, or cheap veneers. We work with premium woods like Mango Wood, Sheesham (Indian Rosewood), Teak, Acacia, and Oak.

Question 3

How does kiln-drying prevent solid wood from warping or cracking?

Accepted Answer

Solid wood expands and contracts with changes in seasonal humidity. In our Jodhpur factory, we kiln-dry all lumber to a precise moisture level between 8% and 12%. This stabilization process ensures the wood is structurally set and resists warping, cracking, or checking even when shipped to different climates like the USA or Europe.

Question 4

What joinery techniques are used in your factory?

Accepted Answer

We rely on time-tested traditional woodworking joinery, including mortise-and-tenon joints, dovetail joints for drawers, and tongue-and-groove paneling. We minimize the use of metal screws and avoid cheap staples, ensuring that the joints remain rock-solid for generations.

Question 5

Are the finishes and paints used on your furniture non-toxic?

Accepted Answer

Yes. All our stains, protective sealers, oils, and paints are lead-free and low-VOC (Volatile Organic Compounds). They comply with strict international safety standards, making them fully food-safe and safe for households with children and pets.

Question 6

Can I customize the dimensions of a furniture piece?

Accepted Answer

Yes! Customization is our specialty. You can adjust the length, width, and height of almost any product in our catalog to fit your space. Contact us at sales@furniturefromfactory.com with your preferred dimensions to get a custom quotation.

Question 7

What wood species can I choose for my custom furniture?

Accepted Answer

We offer customization in Mango Wood, Sheesham (Indian Rosewood), Teak, Acacia, and Oak. Each wood type has unique grain characteristics and density. Our design team can help you select the best wood based on your design aesthetic and durability needs.

Question 8

Can I choose a custom finish or paint color?

Accepted Answer

Absolutely. We offer a wide palette of finishes, including Natural Matte, Honey Stain, Walnut, Charcoal, and Weathered Grey. We can also color-match or paint furniture in any standard Sherwin-Williams or Benjamin Moore paint code.

Question 9

How long does custom furniture take to manufacture and deliver?

Accepted Answer

Custom-made pieces typically require 4 to 6 weeks for precision drafting, handcrafting, and finishing in Jodhpur. Ocean freight, customs clearance, and last-mile delivery to the USA add another 4 to 6 weeks. The total timeline is generally 8 to 12 weeks from deposit to doorstep.

Question 10

Do you offer fabric and leather swatches?

Accepted Answer

Yes. We can mail up to five fabric or leather swatches to your address free of charge. This helps you verify the texture, color, and weight of the upholstery material in your home's natural light before confirming your order.

Question 11

Do you ship furniture internationally?

Accepted Answer

Yes, we ship worldwide from our factory in Jodhpur, India. We regularly export to the USA (free shipping on most orders), Canada, the United Kingdom, the United Arab Emirates, Australia, and parts of Europe and Asia. Contact our sales department for an international shipping estimate.

Question 12

What is white-glove delivery, and is it available?

Accepted Answer

White-glove delivery is our premium shipping service. The delivery team brings the furniture into your room of choice, unpacks it, performs any necessary assembly (like attaching table legs), and carries away all packaging materials. This service is available across most locations in the USA.

Question 13

How is the furniture packaged to prevent damage during ocean transit?

Accepted Answer

We use export-grade heavy-duty packaging. Each piece is wrapped in high-density foam, fitted with thick cardboard corner protectors, sealed in 7-ply corrugated sheets, and crated inside a wooden frame. This multi-layered barrier protects the solid wood from impact, vibration, and moisture during transit.

Question 14

Can you provide a Certificate of Insurance (COI) for my delivery?

Accepted Answer

Yes. If your building, residential complex, or commercial site requires a COI or has restricted delivery hours, let us know in advance. We will coordinate with our local logistics partners to provide the necessary documentation.

Question 15

How do I track my order once it leaves the factory?

Accepted Answer

We provide online tracking updates. You will receive notifications when your furniture leaves our Jodhpur factory, boards the container ship, arrives at the destination port, passes customs, and is picked up by the domestic logistics carrier.

Question 16

Can I return custom-made furniture?

Accepted Answer

Because custom-made and bespoke furniture is manufactured to your exact size, wood, and finish specifications, we cannot accept returns or exchanges on these items once production begins. We recommend verifying all dimensions and swatch details prior to placing your deposit.

Question 17

What happens if my furniture arrives damaged?

Accepted Answer

We stand behind our products. If an item arrives damaged, note it on the delivery receipt and contact us immediately with photos within 48 hours. We will arrange a replacement, a repair by a local furniture restoration specialist, or a partial/full refund depending on the situation.

Question 18

What is your warranty policy on solid wood furniture?

Accepted Answer

We offer a 1-year structural warranty on all our solid wood furniture. This covers defects in joinery, structural cracks, and manufacturing workmanship. It does not cover natural seasonal wood movement, minor surface checks, or damage caused by improper humidity or physical abuse.

Question 19

Do you offer discounts for interior designers and architects?

Accepted Answer

Yes! Our Trade Program offers verified interior designers, architects, builders, and developers a flat 20% discount on all catalog items with no minimum purchase. Members also get access to custom design support, CAD files, and priority factory scheduling.

Question 20

How do I apply for a trade account?

Accepted Answer

You can apply on our dedicated Trade Program page at furniturefromfactory.com/trade-program. You will need to provide your business email, website, and professional credentials (such as an AIA/ASID membership number or sales tax registration).

Factory FAQ Hub